Civica Think Tank

Civica Think Tank presentation, discussion and Q&A

Thursday 29 August 2019
1.30pm – 3.00pm

Measuring Outcomes, Improving Tenancies

A series of case studies will focus on tenant wellbeing in the provision of social housing. Presenters will discuss how to measure impact, track results and improve processes and deliver a housing experience that puts tenants at the centre.

This session is sponsored by:



Leanne Lewis
General Manager People & Strategy, Sacred Heart Mission
Leanne Lewis practiced as a Social Worker in clinical mental health for almost 20 years before completing an MBA and moving into the homelessness service sector in 2012.  Leanne is currently the General Manager of People and Strategy at Sacr... view
Jess Pomeroy
Policy & Projects, Community Housing Industry Association Victoria (CHIA Vic)
Jess is the policy and projects officer at CHIA Vic, the peak body that represents the not-for-profit community housing sector in Victoria. Jess has over a decade of experience working in housing policy and resear... view
Jessica de Jesus
Senior Research Analyst, NSW Aboriginal Housing Office
Jessica works as a Senior Research Analyst at the NSW Aboriginal Housing Office. Previous to working at the Aboriginal Housing Office, Jessica had worked for numerous years in financial market research. Having previously obtained an undergraduate degree in Social Resear... view
Maria Kevin
Manager, Research and Analysis, Aboriginal Housing Office NSW
Maria Kevin currently holds the role of Manager, Research & Analysis at the Aboriginal Housing Office, NSW Department of Planning, Industry and Environment. She is a research psychologist with more than 20 years applied research experience across health, education, crimin... view
Marion Bennett
Executive, Practice, Quality and Performance, Mission Australia
Marion has had a long career in the NSW Government advising on social policy, natural resources reforms, governance and performance improvement. As Executive Director of Housing Policy and Homelessness in the Department of Family and Community Services, she led housi... view


Neale Walsh
Director, Customer Engagement – Government & Social Housing Solutions, Civica Pty Limited
... view