Civica Think Tank

Civica Think Tank presentation, discussion and Q&A

Thursday 29 August 2019
1.30pm – 3.00pm

Measuring Outcomes, Improving Tenancies

A series of case studies will focus on tenant wellbeing in the provision of social housing. Presenters will discuss how to measure impact, track results and improve processes and deliver a housing experience that puts tenants at the centre.

This session is sponsored by:



Leanne Lewis
General Manager People & Strategy, Sacred Heart Mission
Leanne Lewis practiced as a Social Worker in clinical mental health for almost 20 years before completing an MBA and moving into the homelessness service sector in 2012.  Leanne is currently the General Manager of People and Strategy at Sacr... view
Jess Pomeroy
Policy & Projects, Community Housing Industry Association Victoria (CHIA Vic)
Jess is the policy and projects officer at CHIA Vic, the peak body that represents the not-for-profit community housing sector in Victoria. Jess has over a decade of experience working in housing policy and resear... view
Amy Hayashi
Strategy and National Business Development , Mission Australia
With over ten years of experience in the below-market housing sector, Amy believes that an affordable home provides the foundation for a successful and stable life. Amy’s skill is her ability to create projects which deliver positive long term outcom... view