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National Housing Conference 2023: A way forward – Registration now open!

Samantha Watson

Residential Tenancies Authority

Samantha Watson

Samantha leads the Residential Tenancies Authority's (RTA's) Strategic Customer Experience Portfolio including the contact centre, bond management, dispute resolution, customer experience improvement, and workforce optimisation functions. She is also a key advisor on critical customer touchpoints such as the website, customer communications and stakeholder engagement.  

An experienced executive, Samm has led improvement and transformation programs in several complex customer-focused organisations across a variety of sectors including government, not-for-profit, private and global enterprises. She has extensive experience leading strategic innovation, change and improvement projects and has successfully delivered enterprise change in customer experience, digital transformation and workplace culture. 

Prior to joining the RTA, Samm held executive and senior management positions with global organisations such as GE Healthcare and Gallagher Basset, and Queensland-based organisations such as RSL Queensland.